Return policy

At Xinfinita, we value your satisfaction and strive to provide you with high-quality jewelry. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to make your shopping experience worry-free.

Eligibility for Returns

To be eligible for a return, the item must be unused and in the same condition as when you received it.

It must also be in the original packaging.

For damaged or missing items, please send an opening video to our email.

Initiating a Return

Contact our Customer Support: Before returning any item, please reach out to our customer support team within 7 days of receiving your order. You can contact us at xinfinitaofficial@gmail.com.

Provide Order Details: When contacting us, kindly provide your order number and a detailed explanation of the reason for your return. This helps us process your request promptly.

Return Process

Approval: After reviewing your return request, we will notify you if it's approved and provide you with instructions on how to return the item.

Shipping:  Once your return is reviewed, we'll arrange for shipping pickup.

Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

Refund or Exchange: If your return is approved, we will initiate a refund to your original payment method or process an exchange, depending on your preference.

Refund Timeframe

Refunds typically take 7-10 business days to process and appear in your account.

Contact Us

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth and satisfactory shopping experience.

Thank you for choosing Xinfinita. Your satisfaction is our priority.

This return policy was last updated on 18/07/2025.